DI Cloud terms of service
Last updated: July 6, 2026
Terms of service for the electronic provision of DI Cloud — the web/PWA app and the iOS and Android mobile apps. They govern the contract, account, payments and subscriptions, consumer rights, complaints, and liability.
1. Definitions
Terms — these terms of service. Provider (Operator) — the entity identified in Section 2. Service (DI Cloud) — the online AI workspace available as a web/PWA app and iOS/Android mobile apps. User — a person using the Service. Consumer — a natural person entering into a contract not directly related to their business or profession. Account — the User's individual profile. Content — data entered by the User (prompts, messages, notes, files, images, projects, workspace memory). Plan — a bundle of features and limits. Subscription — a paid Plan renewed periodically.
2. Operator and general provisions
The Service is operated by DECISION INTERFACE PROSTA SPÓŁKA AKCYJNA (Decision Interface P.S.A.), a simplified joint-stock company seated in Warsaw, Poland, Aleja Wilanowska 115/44, 02-765 Warszawa, entered in the Polish register of entrepreneurs (KRS) under no. 0001248975, tax ID (NIP) 5214169992, e-mail: hi@hi-di.cloud. These Terms set out the rules for using the Service and constitute the terms required under Polish law on the provision of electronic services. Acceptance of the Terms is a condition of creating an Account and using the Service.
3. Scope of the Service
DI Cloud is an AI workspace for organizing conversations, prompts, notes, files, images, work outputs, and project context using external AI models. The scope and availability of features, models, and limits may depend on the Plan, platform, country, and provider availability, and may change as the product evolves.
4. Technical requirements and Account
Using the Service requires a device with internet access and a current browser or the installed mobile app, plus an active email address. The contract is concluded when the Account is created. The User is responsible for keeping sign-in credentials confidential and for activity on the Account; the Account must not be shared with unauthorized persons and details must be accurate.
5. Plans, payments and Subscriptions
The Service is available on a free Plan and paid Plans (Subscriptions). Payments are handled by external payment providers (including Stripe) and by in-app purchases via the Apple App Store and Google Play. A Subscription renews automatically for successive periods until canceled; cancellation and management are done in the payment portal or the relevant store account (Apple/Google) under its rules. Prices include applicable taxes unless stated otherwise. Purchases made in an app store are also subject to that store's terms.
6. Right of withdrawal (Consumer)
A Consumer may withdraw from the contract within 14 days without giving a reason by emailing hi@hi-di.cloud. However, if the Consumer requested that provision of the digital service or supply of digital content begin before the withdrawal period ends, expressly consented to this, and acknowledged the loss of the right of withdrawal once performance is complete, the right of withdrawal does not apply to the part already performed (Polish Consumer Rights Act). Starting to use paid AI features constitutes such a request.
7. Acceptable use
The Service must not be used unlawfully or contrary to the Terms, in particular: infringing third-party rights, bypassing security controls, abuse, spam, distributing malware, credential theft, impersonation, generating illegal or harmful content, or attempting to disrupt the Service. Users should not enter passwords, one-time codes, full card details, API keys, or production secrets into prompts.
8. User Content and license
The User retains all rights to their Content and is responsible for it, and warrants they are entitled to process it. Solely to provide the Service, the User grants the Operator a non-exclusive license to store, process, and transmit Content to AI providers as needed to perform the requested feature. The Operator does not use private prompts, messages, files, images, responses, or workspace context to train or fine-tune its own models.
9. Nature of AI output
AI-generated output may be inaccurate, incomplete, outdated, or require editing. The User must independently evaluate output before relying on it. The Service does not constitute and does not replace professional legal, medical, financial, tax, or security advice.
10. Third-party providers
The Service relies on external AI model and infrastructure providers, including OpenAI, Anthropic, Google (Gemini), OpenRouter, Vercel AI Gateway, Mistral, Supabase, Vercel, Stripe, Apple, Google, and Resend. Providers process data only as needed to operate the Service. Personal data processing is described in the Privacy Policy.
11. Availability and changes
The Operator strives for continuity and stability but does not guarantee uninterrupted availability of every feature. The Operator may introduce maintenance windows and update, limit, or discontinue features where required for safety, legal compliance, quality, or product development.
12. Liability
The Operator is liable under the Polish Civil Code and the Consumer Rights Act. Toward a User who is not a Consumer, the Operator's liability is limited to the fullest extent permitted by law, in particular excluding indirect damages and lost profits. Nothing in the Terms limits a Consumer's mandatory statutory rights.
13. Complaints
Complaints about the Service may be submitted to hi@hi-di.cloud. A complaint should include contact details, a description of the issue, and the expected resolution. The Operator handles complaints within 14 days of receipt and informs the User of the outcome.
14. Termination and Account deletion
The User may terminate the contract at any time by deleting the Account from the app settings or the account deletion page. The Operator may suspend or terminate the contract in the event of a material breach of the Terms or the law, respecting Consumer rights. Data consequences of Account deletion are described in the Privacy Policy.
15. Changes to the Terms
The Operator may change the Terms for valid reasons, in particular changes in law, feature scope, payment model, or security requirements. The User will be notified. For Subscriptions, a change takes effect from the next billing period; a User who does not accept the change may terminate the contract.
16. Governing law and disputes
The governing law is Polish law, subject to mandatory consumer-protection rules of the Consumer's country of habitual residence. A Consumer may use out-of-court complaint and redress mechanisms, including a local consumer ombudsman and the entities authorised to resolve consumer disputes out of court, listed in the register kept by the President of the Polish Office of Competition and Consumer Protection (uokik.gov.pl). The EU ODR platform ceased operating on 20 July 2025. Disputes with a non-Consumer User are resolved by the court competent for the Operator's seat.
17. Contact and final provisions
Contact: hi@hi-di.cloud. If any provision of the Terms is invalid or ineffective, the remaining provisions remain in force. The Terms apply from the date of publication. The Polish-language version of this document is the binding one; translations are provided for convenience only, and in case of any discrepancy the Polish version prevails.